E-Claim Information

 

Please have the following details ready to complete your online claim.

We have already pre-filled the form with information you have provided us by phone. However, there are some specific items needed for your claim.

  • Your vehicle details
    • Registration Expiry Date
    • Transmission (i.e. manual, automatic etc)
    • Use of vehicle at time of loss
    • Number of years licenced to drive this type of vehicle
  • Your details
    • Given name
    • Surname
    • Primary Phone Number
    • Alternate Phone Number
    • Email Address
    • Date of Birth
    • Gender
    • Licence Number
    • Licence Expiry
    • Licence Country
    • Licence State
    • Have you had any accidents, traffic convictions and/or penalties in the last 5 years?
    • Have you consumed any alcohol or taken drugs within 24 hours prior to the incident?
    • Your Correspondence Address (your full mailing, residential or business address)
  • Details of the incident
    • Incident location (closest street address)
    • Weather at the time of the incident
    • Lighting condition at the time of the incident
    • Whether visibility in general was any good
    • Approximate speed of vehicle just before the incident
    • Colour of traffic light facing your vehicle, if any
    • The type of sign facing your vehicle, if any
    • State and condition of the road surface
    • Position of your vehicle (i.e. moving forward, reversing, stationary, parked etc).
    • Description of the incident
    • Whether another vehicle was involved
    • Has there been loss or damage?
  • Witness information
    • Were there any independent witnesses (i.e. not in your vehicle) over 18 years old?
    • Were there any passenger witnesses (i.e. in your vehicle) over 18 years old?
    • Name address and phone number of witnesses
  • Police details
    • Did the police attend?
    • Result of breathalyzer test for other driver (if available)
    • Who do the police consider at fault?
    • Name of police officer / constable no
    • Was the incident reported to the police?
    • Police report number
    • Police station / police assistance line
    • Why not reported, if not reported?
  • Other parties
    • How many other vehicles participated in the incident?
    • Whether any other party admitted liability
    • Name, address, phone number and licence details of any other parties (and/or other partys' registered vehicle owners' details)
    • Other vehicles' registration, make & model, body type, primary colour and insurance details (insurance company name, policy number, claim number)
  • Diagram of damage and incident scene
    • Be ready to indicate on a diagram approximately where damage occurred
    • Be ready to represent the scene of the incident on an incident diagram